Khelaghor Casino Privacy Policy — Your Information Is Completely Safe With Us

1. Introduction

Khelaghor Casino (hereinafter referred to as "we", "us", or "the Platform") is fully committed to protecting your privacy. This Privacy Policy explains in detail how Khelaghor Casino collects, processes, stores, and safeguards your personal information.

When you register, log in, play games, or use any service on Khelaghor Casino, certain information is stored in our system. This information is used solely to improve your experience and meet legal obligations.

This Privacy Policy may be updated from time to time. For significant changes, we will notify you by email or via a notification on the platform.

2. Information We Collect

Khelaghor Casino collects various types of information. A detailed list is provided below:

a) Information collected at registration:

• Full name & date of birth
• Email address & mobile number
• Current address & district
• Preferred username & password (encrypted)
• National ID number (for KYC verification)

b) Automatically Collected Information:

• IP Address & Device Type
• Browser & operating system information
• Time spent on the platform and pages visited
• Login time & location data

c) Financial Information:

• Mobile banking number (Mobile Pay, Nagad, Rocket)
• Deposit & withdrawal history
• Transaction Reference Number

3. How Your Information Is Used

Khelaghor Casino uses the collected information for the following purposes:

If you'd prefer not to receive marketing communications, you can opt out at any time from your profile settings.

4. Data Sharing Policy

Khelaghor Casino never sells your personal data or shares it with third parties for advertising purposes. However, limited information may be shared in specific circumstances:

• Payment Processor: Necessary information is shared with mobile banking providers to process transactions.
• KYC Verification Partner: Trusted third-party services are used to verify your identity.
• Legal Authorities: Information may be disclosed in compliance with a court order or government directive.
• Technology Partners: Technology companies that help operate our platform are granted limited access to specific data only.

All third-party partners operate under strict confidentiality agreements and are not permitted to use your information for any other purpose.

5. Data Security Measures

Khelaghor Casino uses industry-leading technology to protect your data. Our security infrastructure is outlined below:

• SSL 256-bit Encryption: All data transfers take place through fully encrypted channels.
• Firewall Protection: An advanced firewall system blocks all unauthorized access.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular Security Audits: External security experts conduct regular system audits.
• Data Masking: Sensitive information remains partially masked even within internal systems.
• 24/7 Monitoring: Systems are in place to detect suspicious activity in real time.

That said, no data transmission over the internet can be guaranteed to be 100% secure. We therefore encourage you to stay vigilant — use a strong password and never share your account credentials with anyone.

6. Cookie Policy

The Khelaghor Casino website stores cookies in your browser. Cookies are small text files that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: Required to keep your login session active and to manage core platform functions.
• Functional Cookies: To remember your language preferences, location, and settings.
• Analytics Cookies: To understand which parts of the platform are used most.
• Marketing Cookies: To show you relevant offers based on your preferences (optional).

You can disable cookies at any time through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

7. Data Retention Period

Khelaghor Casino does not retain data beyond what is necessary. Our data retention policy is outlined below:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for up to 5 years as required by legal obligations.
• KYC Documents: Retained for up to 7 years after account closure.
• Inactive Accounts: Data for accounts inactive for more than 12 months is subject to review.
• Customer Support Conversations: Retained for up to 3 years after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymized.

8. Your Rights

Khelaghor Casino respects your data protection rights. You have the following rights:

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your information be deleted.
• Data Portability: You may request a copy of the information we hold about you.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Marketing Opt-Out: Option to opt out of promotional communications.

9. Children's Privacy

Khelaghor Casino strictly does not provide services to anyone under the age of 18. Our platform does not knowingly collect any data from minors.

• Age verification at the time of registration is mandatory.
• Any account found to belong to a minor will be closed immediately.
• All information associated with that account will be permanently deleted immediately.

If you become aware that a minor is using Khelaghor Casino, please notify our support team immediately.

10. Privacy Contact Information

For any questions, complaints, or requests regarding the Privacy Policy, please contact Khelaghor Casino:

• Email: support@khelaghorcasino.net
• Live Chat: Log in to the platform and chat with us directly
• Response Time: Responses are typically provided within 24–48 hours

Our customer support team is fluent in Bengali, so there's no language barrier. Protecting your privacy is our responsibility — and it's a commitment we take seriously.